Refund Policy

Our Commitment to You

At Flixora Streams, we prioritize the excellence of our IPTV subscription offerings. This policy details the circumstances under which refunds can be issued, providing a transparent and just process for every customer.

Refund Eligibility

You may qualify for a complete or partial refund under these specific situations:

Technical Failures: Service is completely non-functional on your compatible device for 72+ consecutive hours due to a fault on our side.
Duplicate Payments: Accidental duplicate charge for the same subscription period.
Initial 7 Day Windownew customers: Request within 7 days of first purchase after attempting support-led troubleshooting.

How to Request a Refund

To initiate a refund, please follow these steps:

Connect with our support team using Contact page.
Utilize the subject line: 'Refund Request'.
Ensure to add your complete name, the email tied to your subscription, and the request's explanation.

Sample Refund Request Message

Contact: Send a message via our Contact page

Message Title: Refund Request

Hello,

I am writing to ask for a refund on my IPTV subscription.

My Name: [Your Full Name]

My Email: [Your Subscription Email]

Reason for Refund: [Clearly state your reason, for example, technical errors, duplicate billing, etc.]

Thank you.

What We Need to Process Your Refund

Account email used at checkout
Order/transaction ID from {Payment Gateway Name}
Brief reason and steps already tried with support
Device/app details (e.g., Firestick + IPTV Smarters)

Processing Timeline

0–3 business days Analysis carried out by support team
Same day after approval Your refund has been initiated to the original method ({Payment Gateway 1} / {Payment Gateway 2})
5–10 business days Funds can change based on bank policies.

Expect an email update at each phase. Response times may be delayed during weekends and holidays.

Exceptions (When Refunds Are Not Provided)

Refunds will not be provided for these reasons:

You are dissatisfied with the content and channel list provided.
Your internet connectivity is lacking or fluctuating for streaming content.
You have contravened our Terms of Service (e.g., account sharing).
You are dealing with geo-blocking restrictions in your location that we cannot manage.

How to Avoid Refund Requests

Check Compatibility: Confirm your device/app supports M3U/Portal before purchase.
Stable Internet: Use 30 Mbps+ and 5GHz Wi Fi or Ethernet for 4K.
Use Setup Guides: Follow our step by step Installation page.
Ask Support First: Most issues are solved in minutes—please contact support.

Frequently Asked Questions (FAQ)

Refunds are usually processed within 3 business days after approval. However, depending on your bank or payment provider, it can take 5 to 10 business days for the funds to appear in your account. For updates, please contact support.

Refunds due to a change of mind are usually not granted after the first 7 days. We advise you to examine our features and ask any questions before committing to a subscription. For comprehensive information, see our Refund Policy or reach support.

Our subscriptions will renew automatically. If you forget to cancel before the renewal date, please contact us as soon as possible. Renewals are reviewed for refunds on an individual basis. Read more in our Terms.